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Historically, manufacturing relied on late-stage product inspection. Mukherjee emphasizes a shift toward structural process control, demonstrating that fixing a process prevents the defect from ever manifesting. Total Quality Management : Mukherjee: Amazon.in: Books

The textbook structures TQM around several actionable principles that transform standard businesses into high-performing enterprises. Customer Focus total quality management pn mukherjee pdf extra quality

: Topics include Six Sigma , benchmarking, Kaizen (continuous improvement), and FMEA (Failure Mode and Effects Analysis). Kaizen (continuous improvement)